Tracking down the right phone number for appliance repairs can be frustrating when two companies with the same name operate in different countries. Domestic & General runs two distinct operations — a UK warranty and repair insurer, and an unrelated Irish property services firm. This guide cuts through the confusion with every verified contact channel for both.
UK Main Contact Prefix: 0333 · Ireland Repairs Number: 00353 (0)1 401 9000 · Ireland Office Hours: Mon-Fri 9am-5pm
Quick snapshot
- 0333 numbers cost no more than 01/02 calls (Domestic & General Help)
- UK call centre busiest 10am–2pm (Domestic & General Help)
- Whether Domestic & General Ireland offers appliance repairs at all
- Current email address for UK customer support
- Both contact operations remain active and responsive
- If your appliance is under warranty, contact UK 0333 000 9799
- For Irish property services, use 00353 (0)1 401 9000
Table below consolidates all verified contact details for both Domestic & General operations.
| Contact detail | Value |
|---|---|
| UK Contact Prefix | 0333 |
| UK Repair Phone | 0333 000 9799 |
| Ireland Repairs Line | 00353 (0)1 401 9000 |
| Ireland Office Hours | Mon-Fri 9am-5pm |
| Ireland Address | Unit 12 Block G, Greenogue Business Park, Rathcoole, Co. Dublin |
| Ireland Email | info@domesticandgeneral.ie |
| UK Call Cost | No more than 01/02 numbers |
| Best UK Call Time | Before 10am or after 2pm |
What is the number for domestic and general 0333?
The main UK repair line for Domestic & General is 0333 000 9799. This connects you to their call centre for booking appliance repairs, checking policy details, or making a claim. The call centre handles one-off repairs as well as repairs covered under maintenance plans.
UK landline and mobile costs
Calls to 0333 numbers cost you no more than 01 or 02 numbers from both landlines and mobiles (Domestic & General Help). This means most UK tariffs treat 0333 calls as a standard local rate.
Specific 0333 numbers listed
The primary repair booking number is 0333 000 9799. If you’re calling about something other than a repair — general enquiries, address changes, or policy questions — the same prefix applies, though the full number may vary depending on your query type.
Domestic & General reports the call centre is busiest between 10am and 2pm. If you call during this window, expect longer wait times. The company’s advice: call before 10am or after 2pm for a quicker connection.
The implication: UK callers with appliance coverage under warranty or a maintenance plan should have their policy number to hand when calling, as this speeds up verification and booking.
UK customers should call 0333 000 9799 before 10am or after 2pm to avoid peak wait times — the policy number will be needed to proceed.
What is the phone number for domestic and general insurance Ireland?
The Irish operation — Domestic & General Property Support Services — is a completely separate company from the UK appliance insurer. Its contact number is 00353 (0)1 401 9000 (Domestic & General IE Contact). Critically, the Irish company explicitly states it has no affiliation with Domestic & General Insurance in the UK.
Repairs booking number
The 00353 (0)1 401 9000 number covers general property support enquiries, not appliance insurance. If you are an Irish customer looking for washing machine or fridge repairs under a warranty policy, that service is not offered by this entity — the Boards.ie forum contains multiple user posts from people searching for this exact contact without success.
Head office contact hours
Domestic & General Ireland is open Monday to Friday from 9am to 5pm (Domestic & General IE Contact). Outside these hours, the online contact form is the alternative for service requests.
Irish appliance owners with a UK Domestic & General warranty cannot call the Irish number for repairs. The repair line for UK customers is 0333 000 9799, and that coverage is geographic to the UK.
What this means: if you bought a Domestic & General warranty policy in Ireland thinking it covers appliances, you may be dealing with a UK insurer directly — or you may have purchased a different product altogether.
Irish customers seeking appliance repairs will find Domestic & General Ireland unhelpful — that entity handles property services only.
How do I cancel D&G?
Cancellation of a Domestic & General UK policy depends on whether you pay by direct debit and the terms of your agreement. The Direct Debit Guarantee applies, which means you can cancel direct debit payments through your bank at any time without contacting Domestic & General directly — though this does not cancel the policy itself.
Direct debit cancellation
For direct debit cancellations, the bank guarantee gives you a straightforward out: contact your bank and cancel the instruction. However, the underlying policy remains active until you formally cancel it through Domestic & General’s cancellation process.
Cancellation form access
The cancellation form is available through the help and support section of the Domestic & General website. Customers should log into their account or use the online form to submit a formal cancellation request.
Cancelling the direct debit without completing the formal cancellation process means the policy technically remains active — you may still owe fees or face a collections process. Always submit the written cancellation through Domestic & General to fully exit the agreement.
The trade-off: cancelling mid-policy may leave appliances unprotected during the remaining term. If you are switching providers, time the cancellation so your new coverage begins before the old policy ends.
How do I book a repair online with D&G?
Domestic & General UK offers two main routes to book a repair: through the My Account portal on their website, or by calling the 0333 000 9799 number. For online bookings, the My Account section is the primary channel.
My Account booking process
Log into your Domestic & General account at domesticandgeneral.com. Navigate to the repairs or claims section, select the appliance requiring service, and submit a booking request. The system will confirm an appointment or engineer visit based on your policy type and location.
Online repair request
If you do not have an account set up, the help and support page provides access to a general enquiry form. However, for active repairs or ongoing claims, registering or logging into My Account is required to track status and manage bookings.
UK customers with a Domestic & General warranty or maintenance plan should book repairs through My Account for the fastest service. Calling 0333 000 9799 is the alternative for those who prefer speaking to an agent or need urgent same-day scheduling.
The implication: customers without an online account should set one up before they need a repair. Policy documents and previous claims are managed through the portal, and access is required to initiate service.
UK warranty holders who register for My Account before a breakdown occurs will book repairs fastest — those caught without an account during a breakdown must fall back to the phone line.
Who is domestic and general insurance?
Domestic & General UK is a leading provider of specialist warranties covering kitchen appliances, boilers, and consumer electronics (Domestic & General UK Help). The company operates warranty policies and one-off repair services for homes across the United Kingdom.
Company services
Domestic & General UK covers appliances from fridges to washing machines through insurance and repair plans. Customers can purchase standalone one-off repairs or combine repairs with ongoing maintenance plans for ongoing coverage.
Warranties and repairs
The warranty products cover repair costs or replacement for covered appliances. Plans are available through retailers and directly via the website. Repair services are delivered through a network of engineers, with booking managed through the call centre or My Account portal.
Domestic & General UK and Domestic & General Ireland share a name but have no affiliation. The Irish company handles facility management and property services; the UK company handles appliance warranties and repairs. Customers regularly confuse the two, leading to failed repair calls and frustration.
Why this matters: before calling either number, confirm which company’s services you actually use. A misdirected call wastes time and may leave an appliance issue unresolved.
Beyond Domestic & General: other UK and Ireland repair options
If your appliance is not covered by a Domestic & General warranty, or if you are outside the UK, several independent repair networks operate across both regions.
PhoneMend connects UK customers to over 300 mobile phone technicians who offer repairs at home, in the workplace, or in public spaces (PhoneMend UK repair network). Postcode-based quotes are available through the site.
iPhix Tech NI offers postal phone repairs across the entire UK, including Northern Ireland, with over 300,000 completed repairs claimed and a 4.9-star rating (iPhix Tech NI repair service). They recommend tracked, insured shipping via Royal Mail or courier.
In Ireland, Select Online is an Apple Authorised Service Provider for device repairs and support (Select Repairs IE service provider). For general appliance repairs, Bark.com connects users to local repairers offering free quotes across the UK and Ireland.
“Calls to 0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles.”
— Domestic & General (Official Help Page)
“Domestic & General Property Support Services have no affiliation with Domestic & General Insurance.”
— Domestic & General IE (Official Site)
“We’re busiest between 10am and 2pm, so it’s usually quicker to call before or after that.”
— Domestic & General UK (Help Support)
The pattern: two companies with identical names operate in completely different markets — one insures appliances in the UK, the other manages properties in Ireland. No affiliation exists between them. Confusing the two leads to wasted calls and unfulfilled repair needs.
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Frequently asked questions
What number is 0333 202 9802?
The 0333 202 9802 number may be listed in some older directories, but Domestic & General’s current confirmed UK repair line is 0333 000 9799. If you encounter this number in search results or policy documents, verify it directly through the official website before calling.
Can I just cancel my domestic and general direct debit?
You can cancel the direct debit instruction through your bank at any time using the Direct Debit Guarantee. However, this does not cancel the policy itself. To fully exit the agreement, submit a formal cancellation request through Domestic & General’s website or customer service.
Do you have to pay to get something repaired on the repair shop?
If the appliance is covered under an active Domestic & General warranty or maintenance plan, the repair cost is covered — you pay nothing for the service beyond any policy excess. For appliances outside coverage, standard repair rates apply and you cover the cost directly.
What is the Domestic and General phone number 0800?
Domestic & General does not appear to operate a freephone 0800 number for UK customer service. The primary contact is 0333 000 9799 for repairs. Some third-party directories may list unverified 0800 numbers — always confirm through the official domesticandgeneral.com website.
How do I order replacement parts from Domestic & General?
Replacement parts are typically handled as part of a repair visit. If you need a specific part without a full repair booking, contact the 0333 000 9799 line and ask whether parts can be ordered separately. Availability depends on the appliance model and parts inventory.
What are Domestic and General login details?
Your Domestic & General login credentials are created during policy purchase or registration. If you have forgotten your details, use the password reset function on the My Account login page. For new customers, an account is required to book repairs online.
Is there a Domestic and General email address?
For Domestic & General UK, the primary contact method is phone (0333 000 9799) or the My Account portal. For Domestic & General Ireland, the email is info@domesticandgeneral.ie. UK email contact options are limited — phone and online account management are the recommended routes.
For UK customers with appliance coverage, the choice is straightforward: call 0333 000 9799 before 10am or after 2pm to avoid peak wait times, or book through My Account for non-urgent repairs. For Irish customers seeking appliance insurance, the Domestic & General Ireland number will not help — that contact handles property services only.
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Freddie Carter is Senior Reporter at Insight Britain, covering breaking news and long-form explainers.