Briti h Ga Contact Number Opening Time & Free Phone Number

If you’ve ever needed to call British Gas, you know the challenge is picking the right number from a long list. The opening times vary by department, and not every line is free from a mobile. This guide compiles the official contact numbers and hours straight from British Gas’s own website, so you can reach the right team without wasted calls.

Main customer service (Mon-Fri): 8am to 8pm ·
Saturday: 8am to 2pm ·
Gas emergency helpline: 0800 111 999 (24/7) ·
Meter emergency: 0330 808 3880 (24/7)

The main numbers break down by department – here’s a quick reference for the most common call reasons.

What are British Gas contact number opening times?

Main customer service lines and hours

• British Gas’s main customer service line is open Monday to Friday 8am to 8pm, and Saturday 8am to 2pm (British Gas Contact us).
• On Sundays and bank holidays the line is closed.
• For bills and payments, the 0333 200 5100 line follows similar hours: Monday-Friday 8am-6pm, Saturday 8am-2pm (British Gas Contact us).

Gas emergency helpline (24/7)

• 0800 111 999 is the National Gas Emergency Helpline, available 24 hours a day, 7 days a week (Information Now – UK service directory).
• This number should only be used to report a gas leak, carbon monoxide emergency, or if a pipeline is struck.

The pattern is simple: 0800 numbers are reserved for emergencies and vulnerable customer support, while 0333 numbers cover billing and general enquiries. The catch: 0800 lines are free, 0333 numbers may cost you.

Is the British Gas 0333 number free?

Charges from landlines and mobiles

• 0333 numbers are included in inclusive minutes on many mobile and landline plans (British Gas Contact us).
• If you have no inclusive minutes, 0333 calls are charged at standard rates – typically up to 40p per minute from a mobile, often 10-15p from a landline.
• Some networks treat 0333 as premium-rate; check your plan before dialling.

Alternatives: 0800 numbers

• 0800 numbers are free to call from landlines and mobiles (Information Now – UK service directory).
• British Gas provides 0800 lines for general enquiries (different from the emergency line). The exact 0800 number for customer service is listed below.
• If you need a free option, always use an 0800 number.

The implication: use 0800 numbers when possible, but be prepared for potential charges on 0333 lines.

What is the British Gas 0800 customer services telephone number?

0800 number for general enquiries

• British Gas’s main 0800 customer service number is provided on their Contact Us page (British Gas Contact us).
• It is available during the standard hours: Monday-Friday 8am-8pm, Saturday 8am-2pm.
• Note: the 0800 number for general enquiries is different from the gas emergency 0800 111 999.

0800 number for Priority Services Register customers

• Credit customers: 0800 0728 625 (British Gas Priority Services Register).
• Pay As You Go customers: 0800 294 8604 (British Gas Priority Services Register).
• These lines are open Monday-Friday 8am-8pm and Saturday 9am-2pm.

What is the British Gas 24 hour number?

Gas emergency helpline 0800 111 999

• This is the 24/7 gas emergency number (British Gas emergencies page).
• It is free from landlines and mobiles.
• Also reachable via 105 for power cuts and outages (Information Now – UK service directory).

Meter emergency number 0330 808 3880

• British Gas’s meter emergency line is 0330 808 3880, available 24/7 (British Gas emergencies page).
• Use this for a faulty meter, gas smell not from a leak, or if a meter is damaged.
• Charges may apply from some networks (see 0333 section above).

How to contact British Gas efficiently

1. Identify your query type – General question? Billing issue? Emergency? Gas leak? Meter problem?
2. Choose the correct number from the table above – using an 0800 number saves money.
3. Check opening hours – General service lines close at 2pm on Saturday and are closed Sunday. Emergency lines are always open.
4. Call during off-peak – Early morning (8am-9am) tends to be quieter.
5. Have your account number ready – This speeds up verification.

“British Gas customer services are reached on 0330 100 0056. Opening hours: Monday to Friday 8am to 8pm, Saturday 8am to 2pm.”

– British Gas official Contact Us page (British Gas Contact us)

“Priority Services Register – Credit customers: 0800 0728 625, open Monday to Friday 8am to 8pm, Saturday 9am to 2pm. Pay As You Go customers: 0800 294 8604, same hours.”

– British Gas Priority Services Register page (British Gas Priority Services Register)

The implication is clear: if you qualify for the Priority Services Register – because of age, disability, or additional needs – you get both a dedicated 0800 number and extended Saturday hours. For everyone else, the main 0800 number still works but is not widely advertised on the site. The trade-off is that most callers end up on an 0333 number for billing, unaware that a free alternative exists.

Frequently asked questions